30-Day Return Policy
You may request a return within 30 days after receiving your item.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, contact us through our Contact page or email contact@baytopeak.com. Once your return is approved, we will provide the appropriate return instructions and return address. Items sent back without first requesting a return may not be accepted.
Return Shipping
For approved returns that are not due to a defective, damaged, or incorrect item, the customer is responsible for return shipping costs. Original shipping charges are non-refundable unless the return is due to our error or the item arrived defective, damaged, or incorrect. If an item arrives defective, damaged, or incorrect, contact us promptly so we can review the issue and, when appropriate, provide return instructions at no additional return-shipping cost to you.
Damages and Issues
Please inspect your order when it arrives and contact us promptly if an item is defective, damaged, or incorrect so we can review the issue and help make it right.
Exceptions
Certain items may not be eligible for return, including perishable goods, custom or personalized products, personal care goods, hazardous materials, flammable liquids or gases, gift cards, and items marked final sale. If you have a question about a specific item, contact us before starting a return.
Exchanges
If you need a different item, contact us so we can confirm the best available option. Where appropriate, the fastest process may be to return the original item and place a new order after the return is accepted.
Refunds
Once we receive and inspect your return, we will let you know whether the refund is approved. If approved, the refund will be issued to your original payment method within 10 business days. Your bank or card issuer may require additional time to post the refund.
If more than 15 business days have passed since an approved refund was issued, contact us through our Contact page.