Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at contact@baytopeak.com. If your return is accepted, we’ll provide the return address and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted. Customers are responsible for return shipping unless the item is defective, damaged, or incorrect. Original shipping charges are non-refundable unless the return is due to our error.

Damages and issues
Please inspect your order when it arrives and contact us immediately if the item is defective, damaged, or incorrect so that we can evaluate the issue and make it right.

Exceptions and non-returnable items
Certain items cannot be returned, including perishable goods, custom or personalized products, personal care goods, hazardous materials, flammable liquids or gases, gift cards, and items marked final sale. Contact us if you have questions about a specific item.

Exchanges
The fastest way to get the item you want is to return the item you have and, once the return is accepted, make a separate purchase for the replacement.

Refunds
We’ll notify you after we receive and inspect your return and let you know whether the refund is approved. If approved, you’ll be refunded automatically to your original payment method within 10 business days. Your bank or credit card company may need additional time to process and post the refund. If more than 15 business days have passed since your refund was approved, contact us at contact@baytopeak.com.